I would consider myself a rather objective and cautious customer when handling my business. With my mechanic in particular because of my lack of experience with automobiles I ask every question that comes to mind before deciding. I preface with that to say I know when I am getting worked over, nonetheless my experience here was to be rivaled with a Michelin Star restaurant. I got my car towed in from the side of the beltway for a transmission failure. The only reason I went to this particular Aamco was because the tow guy (Bobs Wards Towing) recommended it and it was the closest to location. The place looked abandoned and pretty rundown so I got suspect upon arrival however I quickly found that looks are deceiving. I encountered George and he is a well spoken gentlemen very respectful that listens. After asking me screener questions about the vehicle, I left my vehicle to be inspected. I traveled for warmth on foot down the road until the inspection was complete. After about two hours my Ford Edge was diagnosed with Startup Misfire, Emission leak, and a fuel tank bleed. A careful review of my $3900 transmission repair estimate left me to deny their services and have my vehicle towed out to get a second look. This was a mistake. The next morning (they let me keep the vehicle their overnight free of charge) I got it towed to another Aamco and the results were the same. After an extra $500 and time wasted I ended up getting my insurance to tow my vehicle back to this location and opted for a reman transmission which cost an extra $2000. George and his team took about three weeks to complete my repairs but kept thorough communication and very clear options for repayment which I appreciated. My experience here was superb with George and the team offering exquisite service to a regular guy like me.
Staff is friendly and professional. They were very cooperative and understanding of my situation and repair needs. They did a thorough job of diagnosing what was wrong and are making it right. Thank you to the Lanham Seabrook AAMCO team getting my car back on the road!
George and his crew were amazing. Replaced my transmission and my car is running better than ever.
This place was great! They tried to fix my van as soon and as fast as they could. I really liked the professionalism and respect from the employees. I met the owner and he was very respectful and nice. I was happy with the service I got so I recommend it and if I ever had to return I would.